Domestic Shipping

Thank you for considering Neu Tea for your tea needs. We value your satisfaction and want to ensure a seamless shopping experience. Please review our updated shipping and returns policy below:

SHIPPING POLICY:

We offer free standard shipping for all orders within Australia over $100. Orders are typically processed and shipped within 1-3 business days. Delivery times may vary depending on your location and shipping method selected.

If you require expedited shipping, please select the appropriate shipping method during checkout. Additional charges may apply.

RETURNS POLICY:

We want you to be completely satisfied with your purchase from Neu Tea. If for any reason you are not, we offer a 14-day return policy for all products purchased from our website.

To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your product. Please note that shipping fees for returns will be at the customer’s expense.

All returned products must be in their original packaging and in new, unused condition. Returns must be received by Neu Tea within 14 days of purchase to be eligible for a refund. Once we receive your returned product, we will issue a refund to the original payment method, less any applicable shipping fees.

If your product arrives damaged or defective, please contact our customer service team immediately. We will work with you to provide a replacement or issue a refund.

If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us at hello@neutea.com.au. Thank you for choosing Neu Tea for your tea needs.